Establishing and Leading an IT Shared Service Organization

Business Problem

A client needed to consolidate multiple departmental information technology groups to better align siloed teams, improve decision-making and simplify operations. As a leader did not exist for this new function, they needed an experienced leader to design the structure, unite and lead the teams, and help onboard a to-be-hired full time employee.

Approach

Forum provided a seasoned information technology director on an interim basis to ​establish a departmental vision and objectives, establish team norms and lead the consolidated organization. Forum helped to define the role, created the job description and helped recruit and transition to a full-time employee replacement.

Results

The new shared service department was established with zero staff turnover while minimizing enterprise application risk exposure and the team leadership was successfully transitioned to a full-time employee.