Establishing a New IT Team Organizational Structure

Challenge

The most critical time for any new leader to make organizational changes and redirect the focus of a team is within the first 90 days. When this client started her new role as a Director of IT Business Operations at a retail organization, the CIO had relayed expectations to shift the focus of the team and elevate their services from tactical to strategic in support of the broader organization. While balancing responsibilities that come from being a new leader in an organization and supporting the current rhythm of business: portfolio reviews, budgeting, and ongoing large projects, this client reached out for help from the Forum team.

Action/Solution

Forum interviewed key stakeholders to assess expectations for the IT Business Operations team including executive leadership both internal and external to IT. With this comprehensive assessment, Forum was able to derive what key functions the team must have and what skills they must own. This vision set the tone for the organizational structure of the team – including what verticals and roles were required. This guidepost informed the transition of existing roles that best reflected growth and strength in individual skill sets as well as the identification of needed new resources. 

Result

The newly defined vision and organizational structure ensured that the new leader and the IT Business Operations team was set up for success. Further, Forum created a roadmap to transition from current to future state which enabled the director to set clear expectations with internal and external team members and to drive a new rhythm of business with measurable outcomes.

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