How Forum Solutions Helped a Regional Hospital Migrate and Upgrade its Enterprise Resource Planning System
The Challenge
A 100-year-old regional hospital, nationally recognized as one of the top pediatric hospitals, needed to migrate its Enterprise Resource Planning (ERP) system to a new site and provider while also upgrading its software version. The change was not considered lightly given its enterprise impact on financials, supply chain, human resources, payroll and reports. The decision was driven by the desire to provide a more stable platform for the growing organization and its increasing demands on the system.
After kicking off the program with internal resources and other vendors, the program sponsors realized additional leadership was needed. The business and technology owners selected Forum Solutions to program manage the effort.
“I’d like to thank Forum Solutions for their fearless leadership throughout the week of our go live, and the entire project.”
— Director, Enterprise Business Applications
Over the course of a year, the Forum Solutions team, working hands-on across all functions of the organization, helped the client create a clear vision for leading the massive change the organization would undergo. This included developing an integrated and actionable program plan with clear roles and responsibilities and a strong change management and communication plan. Forum Solutions facilitated the collaboration across business, technology and vendor resources to drive forward as a single, cohesive team effort.
The Results
The ERP migration and upgrade successfully went live in mid-June 2018. The documentation, communication and support provided throughout the testing and go live were acknowledged as key factors in the success.
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